Information & Communication Technology

You can get into this job through, a college course, an apprenticeship and working towards this role.
You’ll need:

  • the ability to work well with others
  • excellent verbal communication skills
  • analytical thinking skills
  • to be thorough and pay attention to detail
  • customer service skills
  • to be flexible and open to change
  • the ability to accept criticism and work well under pressure
  • the ability to use your judgement and make decisions
  • to be able to use a computer and the main software packages confidently
  • getting details from customers about their IT problems
  • finding and fixing faults
  • tracking work in progress and recording issues and solutions
  • updating online knowledge banks
  • servicing equipment like printers, projectors and IT networks
  • setting up new equipment and upgrading existing systems
  • training people on new systems, face-to-face and online

With training, you could move into, network engineering, database administration, business or systems analysis, IT security and IT project management.

Interested in this or one of our other Work Experience opportunities?

Contact us for more information!!

Amy Dennison: amy@esnonline.org
Claire Marshall: claire@esnonline.org

Pin It on Pinterest

Share This